Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with your cap or shorts, you may request a return or refund under the following conditions:

1. Return Eligibility

• Items must be unused, unwashed, and in their original condition.
• All original tags, packaging, and accessories must be intact.
• Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

• Products that show signs of use, damage, or alteration.
• Items returned without original packaging or tags.
• Clearance or final sale items (if applicable).

3. Return Process

• To initiate a return, contact customer support at ratratraders@yahoo.com with your order details and reason for return.
• Once your request is approved, return instructions will be shared.
• Customers are responsible for securely packaging the item for return.

4. Refund Policy

• Refunds are processed after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable unless the item received was defective or incorrect.

5. Exchanges

• Exchanges are subject to product availability.
• If the requested size or item is unavailable, a refund will be issued instead.

6. Damaged or Incorrect Items

• If you receive a damaged or wrong product, report it within 48 hours of delivery with clear photos.
• A replacement or full refund will be provided at no additional cost.

7. Shipping for Returns

• Return shipping costs may be borne by the customer unless the return is due to an error (defective/wrong item).

For any questions or assistance, please reach out to customer support.