Shipping Policy
We aim to deliver your orders in a timely and reliable manner. Please review the shipping terms below:
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- You will receive a confirmation once your order has been dispatched.
2. Shipping Time
- Standard delivery typically takes 4–7 business days, depending on your location.
- Delivery timelines may vary due to unforeseen circumstances such as weather, courier delays, or high demand periods.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Any additional charges such as taxes or duties are the responsibility of the customer, if applicable.
4. Order Tracking
- Once your order is shipped, tracking details will be shared so you can monitor the delivery status.
5. Delivery Issues
- Please ensure that the shipping address and contact details are accurate.
- We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
6. Failed Delivery Attempts
- If delivery is unsuccessful after multiple attempts, the package may be returned.
- In such cases, re-shipping charges may apply.
7. Damaged or Lost Packages
- If your package arrives damaged or is lost in transit, contact support within 48 hours with relevant details.
- Necessary action will be taken to resolve the issue promptly.
For any shipping-related queries, please contact customer support at ratratraders@yahoo.com.